Privacy Policy

Riding for the Disabled Association of Victoria Inc. (RDAV) is committed to protecting the privacy of our members, volunteers, supporters, and customers. This Privacy Policy explains how we collect, use, store and disclose personal information when you purchase items from our online shop.

1. What We Collect
When you make a purchase, we may collect:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely via our payment provider; RDAV does not store full card details)
• Order history and preferences

We may also collect anonymised website analytics data to help improve our online store experience.

2. How We Use Your Information
We use your personal information to:

• Process and fulfil your order
• Communicate with you about your purchase
• Manage refunds, exchanges or returns
• Improve our products, services and website
• Meet legal and regulatory obligations

We will not use your personal information for marketing unless you have opted in.

3. Disclosure of Your Information
We may share relevant information with:

• Our payment processor (Stripe)
• Delivery and logistics partners
• Service providers supporting our website or IT systems

We do not sell or rent your personal information to third parties.

4. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Online payments are encrypted and processed through secure platforms compliant with applicable data protection requirements.

5. Access and Correction
You may request access to, or correction of, your personal information by contacting us at admin@rdav.asn.au.

6. Updates to This Policy
RDAV may update this Privacy Policy from time to time. The latest version will always be available on our website.

7. Contact Us
If you have any questions about this policy, please contact:
Riding for the Disabled Association of Victoria Inc.
Email: admin@rdav.asn.au